Shipping and Returns

At vitaluxe essence we aim to get your orders to you as quickly and safely as possible.                                                                                                                                       Processing Time:

  • Orders are typically processed within 1–3 business days.

Shipping Time:

  • Standard delivery takes 5–10 business days, depending on your location.

  • Tracking information will be sent via email once your order is shipped.

Shipping Fees:

  • Shipping costs are calculated at checkout based on your location and order size.

  • Free shipping may be available on select products or orders over a certain amount.

Note: Delivery times may vary due to high demand, holidays, or unforeseen carrier delays.

🔄 Return & Refund Policy

We want you to love your purchase! If something’s not right, we’re here to help.

Eligibility for Return:

  • Items must be returned within 14 days of delivery.

  • Products must be unused, in their original packaging, and in resellable condition.

Non-returnable Items:

  • Digital products, sale items, and personal care goods (e.g. opened hair or beauty products) cannot be returned.

Return Process:

  1. Contact our support team at [your-email@example.com] with your order number and reason for return.

  2. We’ll provide instructions on how to send the item back.

  3. Once received and inspected, we’ll issue your refund or exchange.

Refunds:

  • Refunds are processed to your original payment method within 5–7 business days after approval.

  • Shipping fees are non-refundable (unless the return is due to our error).